Privacy Policy

EDU Gap Solutions (Nathalie Nicolet, Chemin du Vallon 1, 1814 La Tour-de-Peilz, Switzerland) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, how we use it, and your rights under Swiss and EU data protection law.

1. Information We Collect

We may collect the following information when you contact us, submit a form, book a consultation, or use our services:

Your name, email address, and phone number
Your child's name, age, academic background, and educational needs
Information about your school preferences
Any details you voluntarily provide during consultations or via forms

Some of the information you share about your child's educational needs may include details that qualify as sensitive data under data protection law (for example, learning differences or support needs). We only process this where you have voluntarily provided it and treat it with the same confidentiality as all other client data.

2. How We Use Your Information

We use your data to:

Provide personalised educational consulting and guidance
Respond to enquiries
Arrange school visits, applications, or assessments (with your consent)
Schedule consultations via Calendly
Send the guidebook or resources you request
Send updates or newsletters if you choose to subscribe
Improve the quality of our services, including through website analytics

We never sell your data and do not share it with third parties for marketing.

3. Legal Basis for Processing (GDPR)

We process your data on the following bases:

Contract – to deliver the services you request
Consent – when you opt in to receive updates, accept analytics/tracking cookies, or allow us to share information with schools
Legitimate Interest – to manage enquiries and improve our services

4. Data Storage and Security

Your data is stored securely using GDPR-compliant systems, including EngageBay CRM (forms and email) and Calendly (scheduling).
Some of our service providers are based in the United States. Where this applies, transfers are safeguarded under mechanisms such as the EU-US Data Privacy Framework or Standard Contractual Clauses.
Access is restricted to authorised EDU Gap Solutions staff only.
We retain personal data for up to 2 years after your last interaction unless legal or administrative requirements require longer storage.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time
Object to processing based on legitimate interests
Request portability of your data
Lodge a complaint with your local data protection authority (for Swiss residents, the Federal Data Protection and Information Commissioner (FDPIC); for EU residents, your national supervisory authority)

To exercise these rights, contact us at: n.nicolet@edugap-solutions.com

6. Sharing Your Data

With your consent, we may share relevant information with schools to support your child's application or evaluation. Some partner schools may be located outside Switzerland or the EU; where this is the case, we take reasonable steps to ensure your data remains protected. Each school has its own data protection practices and responsibilities.

We do not share your information with any third party for marketing or unrelated purposes.

7. Cookies and Website Tracking

Our website uses Google Analytics (GA4) to understand how visitors use our site, and may use Meta (Facebook) tracking tools in connection with our advertising. These tools may set cookies on your device. Where required by law, we will ask for your consent before non-essential cookies are activated. You can also manage or disable cookies at any time through your browser settings.

8. Children's Data

We collect information about minors only from a parent or legal guardian, who confirms they have the authority to share this information on the child's behalf.

9. Changes to This Privacy Policy

We may update this policy occasionally. The updated version will always be available on this page.

Last updated: September 2026